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Refund Policy

At Poashmir, we take immense pride in delivering Kashmir's finest walnuts directly to your doorstep. Because our products are highly premium and agricultural in nature, we have a strict, transparent refund policy.

3-Day Refund Window

You have exactly 3 days from the date of delivery to request a refund if there is an issue with your order. Requests made after this 3-day window will not be entertained under any circumstances.

Strict Video Proof Requirement

To be eligible for a refund or replacement, you MUST provide an unboxing video.

  • The video must be continuous and uncut.
  • It must start from the moment you receive/examine the sealed package.
  • You must clearly show the shipping label, the opening of the package, and the specific defect or issue with the product in that same, continuous take.

Note: Pictures alone or cut/edited videos will not be accepted as valid proof for a refund.

How to Initiate a Claim

If you meet the criteria above, please email your order number and the unboxing video to support@poashmir.com. Our quality team will review the footage within 48 hours and initiate the refund to your original payment method if approved.